Location: Remote
Employment Type: Full-time
About Enqura
Enqura is a fast-growing fintech company delivering AI-driven security and customer experience solutions for financial institutions.
Our mission is to transform self-service banking into fully AI-assisted digital banking. With a global team of over 70 professionals, we empower banks, fintechs, and insurance companies through innovative, secure, and scalable technologies.
Role Overview
We are looking for a Mid-Level Project Manager to support customer integrations and operational processes for EnQualify, Enqura’s digital identity verification product built on OCR, NFC, and facial verification technologies (liveness detection & face matching).
In this role, you will be actively involved in customer-facing integration projects, service and ticket management, regulatory coordination, and cross-functional collaboration. You will act as a central point between customers and internal technical teams, ensuring smooth, compliant, and timely project delivery.
This position offers a technical, fast-paced, and highly dynamic working environment and requires strong communication, coordination, and analytical skills.
Responsibilities
- Act as the primary project and communication point for customers during EnQualify integration processes
- Manage ticket creation, tracking, prioritization, and reporting via Azure DevOps
- Monitor service health and route incidents or issues to relevant technical teams
- Collect, analyze, and structure customer requirements related to API, SDK, and mobile integrations
- Guide customers in line with BDDK, MASAK, and applicable regulatory requirements, ensuring compliant project execution
- Track regulatory-driven requirement changes and communicate them effectively to internal teams
- Perform first-level technical analysis of integration-related issues (basic SQL knowledge is an advantage)
- Coordinate UAT, testing phases, and go-live planning
- Conduct basic error analysis through log reviews and request/response inspections
- Ensure accurate communication of product configurations, version updates, and new feature releases to customers
- Prepare, maintain, and update project and integration documentation
- Monitor SLA performance, proactively escalating risks, delays, or blockers
Qualifications
Must-Have Qualifications
- 2–5 years of experience in project management, technical customer management, or system integration roles
- Familiarity with SDKs, mobile application workflows, and API-based architectures
- Ability to read SQL queries or strong willingness to learn
- Experience working in regulatory-driven environments or strong learning orientation in this area
- Strong stakeholder management, communication, and customer-facing skills
- Analytical mindset with strong problem-solving and adaptability skills
- Professional proficiency in written and spoken English
Nice-to-Have Qualifications
- Experience in fintech, regtech, KYC/KYB, or digital onboarding projects
- Experience with log analysis and monitoring tools
- Familiarity with mobile application development lifecycles
- Knowledge of BDDK and MASAK regulations
What We Offer
- Career growth in a global, AI-driven fintech company.
- Fully remote working model.
- Dynamic, innovative, and international work environment.
- Opportunity to collaborate with global customers.
- Continuous learning and professional development support.